US Social Security Shifts Public Updates to X Only
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The U.S. Social Security Administration has announced a shift in its communication strategy, revealing it will now exclusively use X (formerly Twitter) to engage with the public and media following significant staff reductions. In a recent meeting, SSA regional commissioner Linda Kerr-Davis confirmed that the agency will no longer issue press releases or ’dear colleague’ letters to update the media and the public about changes to programs and services. Instead, the agency will use X as its primary communication mechanism.
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